- Common questions

Everything you need to know.

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ABOUT THE SERVICE

We attend your construction site on scheduled visits, document everything we observe through photographs, video (where included), and written notes, and deliver a formal report to you. We are strictly observational — we do not manage contractors, give engineering opinions, or certify workmanship. We are your independent record-keepers.

Yes. BuildTrack Solutions has no financial interest in the outcome of any construction project, lending decision, or contractor relationship. Our fee is fixed and does not vary based on what we find or whether a project is progressing well. Where we are engaged by a financial institution, that engagement is disclosed in full in every report we produce.

No. Our reports are observational records only. They document what was visible and accessible at the time of the visit. They do not constitute engineering assessments, structural evaluations, or certifications of any kind.

PLANS AND PRICING

Yes. Prices shown are for standard residential builds — up to 2 bedrooms, single storey. A 15% adjustment applies to medium builds (3–4 bedrooms) and 25–30% to large or complex builds (4+ bedrooms, two-storey, or multi-structure sites). Your exact rate is confirmed in your proposal before any commitment.

Committing to 3–6 months gives a 10% discount. For 7–12 months, the discount is 15%. You pay a 50% deposit upfront to lock in the rate, with the remainder billed monthly. Monthly rolling plans have no discount but can be cancelled with 30 days’ notice.

Yes. After month 1, you receive a pro-rata refund of unused complete months less one month’s fee. Before the first visit, you receive a near-full refund minus a small admin fee. Full details are in your Service Agreement and on the Pricing page.

REPORTS AND DOCUMENTATION

Yes. Your reports may be used for personal reference, legal matters you are a party to, and financial purposes including submission to your lender. They may not be commercially resold or used in marketing without prior written consent from BuildTrack Solutions.

We document it accurately in the report with photographs and a written description. We do not make judgments about whether something is structurally acceptable — that requires a licensed engineer. Our role is to give you a reliable, dated, independent record. What you do with that information is entirely your decision.

Report archive periods vary by plan — 60 days for Starter, full project duration for Core, and full project plus one year for Oversight. We strongly recommend downloading and saving all reports as they are issued. We cannot guarantee retrieval beyond the archive period.

FOR FINANCIAL INSTITUTIONS

Yes. Financial institutions can engage BuildTrack Solutions directly for draw-down documentation across their mortgage portfolio. Every report produced under an institutional engagement discloses the engaging institution by name and confirms our fee is fixed and independent of any lending outcome. Contact us for an institutional proposal.

No — provided the engagement is structured correctly. Independence means having no financial interest in the outcome, not having no clients in the sector. Our fee is always fixed, never contingent. We will never adjust findings on instruction from any party. Every institutional report carries a full transparency disclosure so all parties can see exactly who engaged us and on what basis.

PRACTICAL MATTERS

All agreements, reports, and communication can be handled fully remotely. You nominate a local contact to arrange site access. Reports are delivered digitally and include video walkthroughs so you can see the site as if you were there.

Yes. Your reports may be used for personal reference, legal matters, and financial purposes including submission to your lender.

Contact us in writing as soon as possible. Pauses are handled case by case. For monthly rolling plans, you may cancel with 30 days’ notice. For prepaid plans, the early exit policy applies.